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100% Guarantee

100% Guarantee

Last Updated: August 07, 2026At Phantom Glow Jewelry, we stand firmly behind the quality of all our handcrafted jewelry. Our 100% Guarantee is designed to give you peace of mind whenever you shop with us at https://luxerjewelry.com.

Quality Guarantee

Every jewelry piece undergoes strict quality inspection before shipment. We check metal workmanship, gemstone setting, surface finish and overall appearance. We guarantee all items match the product descriptions shown on our website. If you receive an item with manufacturing defects, we will offer eligible solutions under our store policy.

Pre‑Shipment Confirmation Guarantee

Upon your request, we provide real‑life photos or short videos of your finished jewelry before dispatch. This lets you view the actual product condition, so you know exactly what you will receive. This service helps avoid disappointment caused by screen color difference.

What Our Guarantee Covers
  • Manufacturing defects including broken settings, loose gemstones, production‑related flaws.
  • Wrong item or incorrect size shipped by our mistake.
  • Damage occurring during transit, reported within 48 hours after package delivery with valid photo evidence.
What Is NOT Covered Under This Guarantee
  • Normal wear and tear from daily wearing.
  • Damage caused by collision, drop, scratch, improper use or failure to follow our Jewelry Care guidance.
  • Tarnish and oxidation naturally generated from long‑time wearing of silver jewelry.
  • Damage from self‑modification, re‑polishing or repair done by third‑party jewelers.
  • Customer‑ordered custom items with confirmed specifications, unless manufacturing defects exist.
How To Make A Guarantee Claim
  1. Please send an email to luxerjewelry@gmail.com within 48 hours after receiving your parcel.
  2. Include your order number and attach clear photos showing the problem of your jewelry and original package.
  3. Our support team will review your submission and respond within 2‑3 business days.
  4. We will arrange replacement, partial refund or other proper solutions based on your actual situation.
Important Reminder

This guarantee works together with our Refund & Return Policy. All claims must comply with our store terms. Our guarantee does not cover customs duties, import taxes or delivery delays caused by local customs authorities.If you have any questions about our guarantee terms, feel free to reach out to our customer service team.