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FAQ

FAQ

BEFOR PLACING ORDER

1.I want a flawless Jewelry?


Our advice is “try to buy authentic Jewelry”. No factory produced Jewelry is flawless. You should start comparing the prices of products. Let’s say you want a pair of “CT Love Bracelet” that cost about $10,000 for an authentic Jewelry and about $100 for a high-end . Would you expect it to be flawless? Flawless, albeit in a very small way. Metal material and density cannot be copied. However,The appearance of the jewelry is 1:1 are very close to the genuine article, perhaps 95-98%.

We accept USD, EUR, GBP, AUD and CAD and you can switch currencies anytime.

For most of Jewelry: packed with dust bag. They are not packed with original box because the original box will increase the transportation cost in the end. If you need the original box, please buy it separately original box

Yes, provides comprehensive return and exchange services. Qualified members can apply for return and exchange within the specified time. Please refer to the “Return and Exchange Policy Terms” for details.

Yes, if you don’t want to miss the big save deals, just subscribe us, and we’ll send special offers during holidays/season sales to our subscribers only.

At we are committed to building lasting relationships with our clients by providing the best quality product available. Our team of trained experts comb the markets to find the best supplier for each item on our site. We then follow up with the factories to ensure that each item is manufactured with top quality materials and identical to the original in every way. Finally, in the last minutes before shipment each individual item is hand inspected by our trained quality experts. All of this is to ensure that you receive the best quality Designer items on the market. We are so confident in our quality standards that we provide a 100% quality guarantee. If you are not satisfied with your merchandise in any way you may return it for a refund or replacement.

Our advice is “try to buy authentic Jewelry”. No factory produced Jewelry is flawless. You should start comparing the prices of products. Let’s say you want a pair of “CT Love Bracelet” that cost about $10,000 for an authentic Jewelry and about $100 for a high-end . Would you expect it to be flawless? Flawless, albeit in a very small way. Metal material and density cannot be copied. However,The appearance of the jewelry is 1:1 are very close to the genuine article, perhaps 95-98%.

We accept USD, EUR, GBP, AUD and CAD and you can switch currencies anytime.

For most of Jewelry: packed with dust bag. They are not packed with original box because the original box will increase the transportation cost in the end. If you need the original box, please buy it separately original box

Yes, provides comprehensive return and exchange services. Qualified members can apply for return and exchange within the specified time. Please refer to the “Return and Exchange Policy Terms” for details.

Yes, if you don’t want to miss the big save deals, just subscribe us, and we’ll send special offers during holidays/season sales to our subscribers only.

At we are committed to building lasting relationships with our clients by providing the best quality product available. Our team of trained experts comb the markets to find the best supplier for each item on our site. We then follow up with the factories to ensure that each item is manufactured with top quality materials and identical to the original in every way. Finally, in the last minutes before shipment each individual item is hand inspected by our trained quality experts. All of this is to ensure that you receive the best quality Designer items on the market. We are so confident in our quality standards that we provide a 100% quality guarantee. If you are not satisfied with your merchandise in any way you may return it for a refund or replacement.

WHEN PLACING ORDER

1. Can I modify my order after I submit it?


We accept order modifications within 12 hours after your payment is completed. Please contact our support team via email with your order number. Once production has started, changes to gemstone, size or style cannot be adjusted anymore.

You may edit your shipping address before the order enters production. Kindly send us your correct full address including postal code. We cannot modify addresses once the parcel has been dispatched.

Yes, we support custom jewelry production. Please share your reference pictures, preferred gemstone, metal material and ring size with our customer service. We will send you a quotation and production timeline for confirmation.

  • Pending status means your payment is under verification. It usually takes 1‑2 working days for our system to confirm your transaction. We will send you a confirmation email once payment is verified successfully.
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Yes. Please contact us immediately after finishing your purchases. If all orders are still under processing, we can merge them into one package and adjust shipping cost for you.

We provide multiple material choices including sterling silver, gold‑plated silver and solid gold options. Material options are displayed on each product page. For solid gold items, extra production time and pricing will apply.

We accept order modifications within 12 hours after your payment is completed. Please contact our support team via email with your order number. Once production has started, changes to gemstone, size or style cannot be adjusted anymore.

You may edit your shipping address before the order enters production. Kindly send us your correct full address including postal code. We cannot modify addresses once the parcel has been dispatched.

Yes, we support custom jewelry production. Please share your reference pictures, preferred gemstone, metal material and ring size with our customer service. We will send you a quotation and production timeline for confirmation.

  • Pending status means your payment is under verification. It usually takes 1‑2 working days for our system to confirm your transaction. We will send you a confirmation email once payment is verified successfully.
  •  

Yes. Please contact us immediately after finishing your purchases. If all orders are still under processing, we can merge them into one package and adjust shipping cost for you.

We provide multiple material choices including sterling silver, gold‑plated silver and solid gold options. Material options are displayed on each product page. For solid gold items, extra production time and pricing will apply.

AFTER SHIPPING

1.How long will it take to receive my package after shipment?


Standard international shipping normally takes 7‑20 business days, depending on your destination country and local customs clearance progress. Delays may happen during peak holiday seasons.

Once your parcel is dispatched, we will send an email containing your tracking number. You can also visit our “Track Your Order” page on our website to view real‑time logistics status.

 It is normal for tracking updates to pause during international transit. If there is no update for more than 14 days, please email us your tracking ID, we will help you follow up with the logistics provider.

Import duties and local taxes are the responsibility of the recipient. Different countries apply different customs rules. We cannot pre‑calculate the exact tax amount for you.

Please check with your local post office, neighbours or building management first. If you still cannot locate your parcel, contact us with your order number, we will assist you to file an investigation with the courier company.

Please take clear photos of the damaged item and original package within 48 hours upon receipt. Send these materials to our support email. We will evaluate your case and offer refund or replacement solutions.

Standard international shipping normally takes 7‑20 business days, depending on your destination country and local customs clearance progress. Delays may happen during peak holiday seasons.

Once your parcel is dispatched, we will send an email containing your tracking number. You can also visit our “Track Your Order” page on our website to view real‑time logistics status.

 It is normal for tracking updates to pause during international transit. If there is no update for more than 14 days, please email us your tracking ID, we will help you follow up with the logistics provider.

Import duties and local taxes are the responsibility of the recipient. Different countries apply different customs rules. We cannot pre‑calculate the exact tax amount for you.

Please check with your local post office, neighbours or building management first. If you still cannot locate your parcel, contact us with your order number, we will assist you to file an investigation with the courier company.

Please take clear photos of the damaged item and original package within 48 hours upon receipt. Send these materials to our support email. We will evaluate your case and offer refund or replacement solutions.

OTHER PROBLEMS

1.How should I maintain and clean my fine jewelry?


Avoid contact with perfume, lotion, sweat and seawater. Gently polish with the soft jewelry cloth included in your package. Do not wear jewelry while bathing or exercising. Please refer to our Jewelry Care page for full guidance.

Yes. Skin oil, cosmetics and dust will gradually cover the stone surface. Simple cleaning can restore its shine. Heavy tarnish may require professional jewelry polishing service.

We offer limited warranty covering manufacturing defects within 90 days after delivery. Damage caused by improper wearing, collision or manual modification is not covered by our warranty.

Selected gemstone products come with appraisal documents. If you need an extra certificate, please notify us before placing your order, additional fees and processing time will apply.

Every natural gemstone has unique colour and texture differences. Screen colour deviation from different devices may also cause visual differences. We try our best to show real product features on product photos.

You can reach us by sending emails to luxerjewelry@gmail.com. Our working hours are Monday‑Friday, we will reply to your inquiry within 24‑48 business hours.

Avoid contact with perfume, lotion, sweat and seawater. Gently polish with the soft jewelry cloth included in your package. Do not wear jewelry while bathing or exercising. Please refer to our Jewelry Care page for full guidance.

Yes. Skin oil, cosmetics and dust will gradually cover the stone surface. Simple cleaning can restore its shine. Heavy tarnish may require professional jewelry polishing service.

We offer limited warranty covering manufacturing defects within 90 days after delivery. Damage caused by improper wearing, collision or manual modification is not covered by our warranty.

Selected gemstone products come with appraisal documents. If you need an extra certificate, please notify us before placing your order, additional fees and processing time will apply.

Every natural gemstone has unique colour and texture differences. Screen colour deviation from different devices may also cause visual differences. We try our best to show real product features on product photos.

You can reach us by sending emails to luxerjewelry@gmail.com. Our working hours are Monday‑Friday, we will reply to your inquiry within 24‑48 business hours.