Refund & Return Policy
Last Updated: August 02, 2026At Phantom Glow Jewelry, we strive to deliver high-quality, handcrafted fine jewelry to every customer. We stand behind our products and have established a clear Refund & Return Policy to ensure a fair, transparent, and satisfying shopping experience for all buyers. This policy governs all return, exchange, and refund requests for purchases made through our official website https://luxerjewelry.com/.
1. Eligibility for Returns & Exchanges
Customers may request a return or exchange of unused, unopened, and undamaged jewelry items within 30 calendar days of the original order delivery date. All returned items must be in their original condition, including original packaging, gift boxes, tags, certificates, and all accompanying accessories. Any signs of wear, scratches, damage, alteration, or missing original accessories will void return eligibility.To initiate a return or exchange, customers must contact our customer support team with their order number, purchase details, and clear photos of the item for verification before sending back any products.
2. Non-Returnable Items
The following items are strictly final sale and cannot be returned, exchanged, or refunded:
- Customized, engraved, personalized, or made-to-order jewelry pieces
- Items marked as final sale, clearance, or special promotional limited-edition pieces
- Products that have been worn, altered, repaired, damaged, or improperly cleaned by the customer
- Items returned without original packaging, tags, or official product certificates
3. Return Shipping & Fees
Customers are responsible for all return shipping costs, handling fees, and applicable customs duties or international taxes incurred during the return process, unless the item is proven to be defective, damaged upon delivery, or shipped incorrectly by our team.We recommend using a tracked and insured shipping service for return deliveries. Phantom Glow Jewelry is not responsible for lost, stolen, or damaged items during customer return transit.
4. Inspection & Approval Process
All returned items will undergo a strict quality inspection by our team upon receipt. We reserve the right to approve or decline return and refund requests based on the condition of the received merchandise. If the item fails inspection, it will be sent back to the customer, and no refund will be issued.
5. Refund Processing
Once your returned item is received, inspected, and approved, your refund will be processed within 7–10 business days. Refunds will be issued to the original payment method used at checkout.Please note that banks, PayPal, credit card companies, and e-wallet providers may require additional processing time for funds to reflect in your account. Any third-party processing fees are non-refundable.
6. Defective & Damaged Items
If you receive a defective, damaged, or incorrect item due to our shipping or production error, please contact us within 48 hours of delivery with detailed photos and video proof. We will offer a free replacement, full refund, or complimentary return shipping based on the situation. Claims submitted beyond the 48-hour window will not be accepted.
7. Order Cancellation Policy
Customers may cancel their orders free of charge before the order enters processing and production status. Once production, packaging, or shipping has commenced, order cancellations will no longer be available, and the standard return policy will apply.
8. Policy Updates
Phantom Glow Jewelry reserves the right to update or modify this Refund & Return Policy at any time without prior notice. All policy changes take effect immediately upon publication on this page. The updated date displayed at the top indicates the latest revision.
9. Contact Information
For all return, exchange, refund, and order cancellation inquiries, please reach out to our customer support team:Email: luxerjewelry@gmail.comWebsite: https://luxerjewelry.com/