Shipping Policy
Last Updated: August 02, 2026This Shipping Policy outlines the processing, shipping, delivery, and logistics terms for all orders placed on Phantom Glow Jewelry official website (https://luxerjewelry.com/). By placing an order with us, you agree to the shipping terms listed below.
1. Order Processing Time
All orders are processed and verified within 1–3 business days after successful payment confirmation. Processing includes quality inspection, handmade finishing, packaging, and logistics arrangement.Please note that weekends and official holidays are not included in business days. During peak seasons, promotional events, or holiday periods, order processing time may be slightly delayed.
2. Shipping Regions & Service Coverage
Phantom Glow Jewelry provides worldwide international shipping services to most countries and regions globally. We work with trusted international courier providers to ensure safe, traceable, and reliable delivery for all fine jewelry orders.Some remote regions may have limited shipping availability or extended delivery times. We reserve the right to cancel or adjust shipping arrangements for regions with logistics restrictions.
3. Standard Delivery Time
Estimated delivery times are listed below (excluding order processing time):
- US & Europe: 7–14 business days
- Canada & Australia: 8–16 business days
- Other international regions: 10–20 business days
Delivery times are estimated and cannot be 100% guaranteed due to international customs clearance, local courier delays, weather conditions, or global logistics factors.
4. Shipping Fees
Shipping fees are calculated automatically during checkout based on your delivery destination, order weight, and package value. All shipping costs are clearly displayed before payment confirmation.We may offer free shipping promotions from time to time according to ongoing store campaigns.
5. Customs, Duties & Taxes
All international orders may be subject to import duties, customs fees, sales taxes, or local tariffs imposed by the destination country’s customs authority.Customers are solely responsible for all local customs charges, import fees, and related taxes. Phantom Glow Jewelry is not liable for any customs clearance fees, tax charges, or order delays caused by local customs procedures.
6. Order Tracking
Once your order ships, you will receive a confirmation email containing your unique tracking number and official tracking link. You can monitor your package status and delivery progress online in real time.Tracking information may take 24–48 hours to update after the package leaves our warehouse.
7. Shipping Modifications & Address Changes
Customers are responsible for submitting accurate and complete shipping addresses during checkout. Address modifications are only allowed before the order is shipped. Once the package is in transit, no address changes can be made.Failed deliveries caused by incorrect customer address information will result in additional reshipping fees borne by the buyer.
8. Lost or Stolen Packages
All our shipments are fully tracked and insured. If your package is confirmed lost or stolen during transit, we will provide a reshipment or full refund according to logistics verification results.Once the courier system marks the package as “delivered”, Phantom Glow Jewelry is no longer responsible for lost or missing items.
9. Shipping Delays
We are not responsible for delivery delays caused by external factors beyond our control, including customs clearance holds, local courier delays, public holidays, natural disasters, pandemic restrictions, or international logistics emergencies.
10. Policy Updates
Phantom Glow Jewelry reserves the right to update and revise this Shipping Policy at any time. All changes take effect immediately upon publication on this page.
11. Contact Information
For any shipping inquiries, tracking issues, or delivery concerns, please contact our support team:Email: luxerjewelry@gmail.comWebsite: https://luxerjewelry.com/