Privacy & Security

Last Updated: August 02, 2026 Phantom Glow Jewelry has instituted policies and procedures designed to protect all personal data collected from visitors and customers accessing our website. These safeguards include secure storage for all documents containing personal data, non-disclosure obligations for our employees, consultants, vendors, suppliers and contractors, and ongoing internal security reviews.All your personal data is stored behind secured networks. Access to personal information is strictly limited to authorized personnel who hold special access permissions and are contractually required to maintain confidentiality. In addition, all sensitive billing, shipping and payment information you submit on our website is protected via industry-standard encryption technology.While no digital platform can eliminate all risks of unauthorized data disclosure, Phantom Glow Jewelry continuously updates and improves our security measures to protect your personal information in compliance with applicable global data protection regulations.

Information We Collect

We collect personal information you voluntarily submit when you create an account, place an order, subscribe to our newsletter, submit contact inquiries, or communicate with our customer service team. This information may include your full name, email address, phone number, billing address, shipping address, and order details.We also automatically collect non-personal technical data such as your IP address, browser type, device information, website browsing behavior and page interactions through cookies and tracking tools, to optimize your shopping experience.

How We Use Your Personal Data

We use collected personal information for the following purposes:

To process, fulfill and ship your jewelry orders;
To send order confirmations, shipping notifications and after-sales support;
To reply to your inquiries and provide customer assistance;
To send exclusive offers, new product updates and newsletters if you have explicitly subscribed;
To detect and prevent fraudulent transactions and secure our website;
To analyze website performance and improve our product selection and user experience;
To comply with relevant legal and tax requirements.

Sharing of Your Personal Data

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We may share your data only with trusted service providers who support our business operations, including payment processors, shipping carriers, website hosting providers and email marketing platforms. All third-party partners are required to protect your personal data and are prohibited from using your information for unrelated purposes.

We may also disclose personal information when required by law, court order, or government official request, or to protect our legal rights, property and the safety of our customers.

Your Rights and Choices

As a data subject, you hold the following rights under global data protection regulations including GDPR:

a. Right to be Informed: You have the right to understand how and why your personal data is collected and processed. Please review this Privacy & Security statement fully before submitting your personal information. Contact us if you require further clarification.

b. Right to Access: You may request a copy of all personal data we store about you.

c. Right to Rectification: You can ask us to correct inaccurate or incomplete personal information.

d. Right to Erasure: You have the right to request deletion of your personal data, subject to legal exceptions such as mandatory record retention for completed orders.

e. Right to Restrict Processing: You may request us to limit how we use your personal data under certain conditions.

f. Right to Object: You can opt out of marketing emails at any time and object to specific data processing activities. Every promotional email we send includes an unsubscribe link.

g. Right to Data Portability: You may request your personal data in a standard, machine-readable format.

h. Right to Withdraw Consent: Where processing relies on your consent, you are free to withdraw your consent at any time without penalty.

To exercise any of these rights, please send your request to zengyang19961022@gmail.com. We will respond to valid requests within 30 days.

Cookies Policy Reference

We use cookies to improve website functionality, analyze visitor traffic and deliver personalized experiences. You may adjust cookie settings via your web browser to block or delete cookies. Please note that disabling cookies may limit some features of our online store. You can view our independent Cookies Policy for full details.

Protection of Minors

Our website and jewelry products are intended for adult visitors aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we have obtained data from a minor, please contact us immediately so we can remove the information.

Amendments to This Policy

We reserve the right to update this Privacy & Security statement regularly. Any revisions will take effect immediately once published on this page. The “Last Updated” date at the top will reflect all changes. We encourage you to revisit this page periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy & Security Policy or the handling of your personal data, please reach out to us via email at luxerjewelry@gmail.com.